Terms and Conditons


The use of service is subject to your acceptance and compliance to the terms and conditions given below. Please read and accept this for using our services.

Please read the terms and conditions carefully. While using any current or future services offered by Royal Group or any of its affiliates, whether or not included in the mozabuy.com website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.

Terms and conditions are binding for all purchases

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

Electronic Communication

When you visit www.mozabuy.com or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.


All prices posted on this website are subject to change without notice. Royal Group provides price protection for items during refund and returns. However, if the price of a product increases before the shipment, you shall be notified of the same. In such a scenario, the product shall be shipped based on your confirmation. Posted prices includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.


All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by, net-banking, credit card, debit card and cash.

Shipping and Handling

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the product's delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

Return of Products by you

We will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 24 hours from the date of receipt of the product and provided that the products are returned in their original condition. However, in case of transit damages, the issue has to be reported within 24 hours, after which we may not be able to accept the complaint.

Easy replacement

Royal Group offers easy replacement for all products sold on mozabuy.com, under certain conditions which are mentioned below.

  • Customers will notify us of any damage or defect within 48 hours from the date of receipt of delivery of the products.
  • In case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.
  • Once we agree to replace, the defective/damaged product will be replaced with a new product at no extra cost.
  • In case customer fails to inform Royal Group within the stipulated time frame, Royal Group reserves the right to accept or reject such request at its discretion.
  • Royal Group will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
  • The replacement guarantee is valid only in cases of manufacturing defects and transport damages.
  • Return policy is not valid for perishable products such as Vegetables, fruits, fish, meat, Cakes, Chocolates, etc. Customers are advised to decide, if any return for these products, at the time of delivery itself.  If one comes across any issue with these products after the delivery, they are advised to contact our customer support team within 24 hours. We will try to resolve the complaint in the best possible manner; however, it’s not Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Cancellation of Order by Royal Group

Royal Group reserves the right to refuse or cancel any order placed for a product due to any of the below reasons:

  • Technical issues related to pricing information.
  • Non-availability of the product(s).
  • Payment problem identified by Fraud Detection Department.

This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

License and Website Access

General: mozabuy.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.mozabuy.com.

No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools .

No reproduction: This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of mozabuy.com.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of mozabuy.com and its affiliates without the express written consent.

Metatags: You may not use any metatags or any other 'hidden text' utilizing mozabuy.com's name or trademarks without the express written consent of mozabuy.com. Any unauthorized use terminates the permission or license granted by mozabuy.com.



Your Account

Protection of Your Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You shall be responsible for all activities that occur under your account or password.

Use by Children: mozabuy.com does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use mozabuy.com only with involvement of a parent or guardian. mozabuy.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Gift Voucher/Wallet/Prepaid Credit

The wallet/Credit cannot be exchanged for cash or cheque. The holder of the Credit is deemed to be the beneficiary.

  • The full amount of Wallet/Credit can be applied to only one account on mozabuy.com.
  • Credit cannot be used with other promotional offers on mozabuy.com.
  • The Credit can be redeemed only on mozabuy.com.
  • Each credit will be valid as per the validity date of each offer.

Reviews, Comments, Communications, and other content

Nature of content: Visitors to mozabuy.com may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injurious to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Mozabuy.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Rights Granted: If you do post content or submit material and unless we indicate otherwise, you grant mozabuy.com and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant mozabuy.com and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if mozabuy.com chooses.

Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify mozabuy.com or its affiliate for all claims resulting from the content you supply. Mozabuy.com has the right but not the obligation to monitor and edit or remove any activity or content. Mozabuy.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from mozabuy.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.



Product Description

Royal Group and its affiliates attempt to be as accurate as possible. However, Royal Group makes no warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by mozabuy.com itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Website developed by Intertoons Internet Services Private Limited

Compras Online

Mozabuy is the biggest Shopping Site in Maputo, from Supermercado Royal Since 1995, Launched Mozabuy in 2019 for Online Shopping and Delivery across Mozambique

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